Reservation Manager

With almost seven years experience in the reservation field, I have discovered that the quality of service is an important factor in influencing the overall satisfaction of guests and their return to the hotel.

As a reservation manager at Swissotel Nai Lert Park, my responsibility is to not just control the balance of occupancy and monitor all bookings, but to also supervise and train all reservation staff so they understand the principles of their job in the correct way.

The problems that we face most of the time concern multiple reservation requests. I can say this job teaches us to pay attention to every detail in each guest's requirements. Some of them may have high demands or expectations. Therefore, I have to ensure that my staff is able to understand each guest and serve them accordingly.

In my opinion, the basic tasks of reservation, such as taking or maintaining up-to-date and accurate records and responding to enquiries promptly, are no longer enough in present times. Now reservation staff have to develop some sales skills to improve the hotel revenue while also enhancing guests' satisfaction.

Sirikhwan Sonthiphakdee

Reservation Manager

Nai Lert Park Bangkok, A Raffles International Hotel