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Who are they going to call?

Make yourself stand out in the crowd to nail that prime job.

Who are they going to call?

There is a tall pile of job applications in the Human Resources Department. They are all good people. Who will get the job?

Do not leave it to destiny.

Chaiyos Punsakulchai and Apiradee Rungkasiri, two human-resource experts, help you to get the nod over other applicants.

They say the first thing to check is if you have the qualifications an employer is looking for.

"Organisations at present want people who are 'E-Star' - ethics, self-leadership, teamwork, ability and results," Chaiyos, Managing Director of CC&B Consultant, told a careers seminar hosted by The Nation, Toyota and SCG.


"Ethics" is honesty, straightforwardness and fairness. It is basic for doing everything and it is also the first and the most important thing employers want, he says.

Chaiyos recalls his experience with a graduate employed in an accounting department. That young woman had a good profile and graduated with honours and a GPA of 3.25.

But, after one month she was fired because of dishonesty. The company called her university to check and found she had lied about her GPA. It was really 2.35.


You might think leadership skills are for management and chief executives, not junior staff.

But, Chaiyos stresses the world has changed.

"That's an old thought. Even though you aren't a manager, you have to have leadership skills. You have to dare to think, do and accept opinions."

Sometimes a boss wants a variety of opinions and to know what you are thinking. Therefore you have to dare to voice your thoughts even if they are different from others.

 "I once worked in an international company. I didn't say anything in a meeting because I thought everything was okay. I though only listening and understanding things others were saying was enough," says Chaiyos.

"But when the meeting finished my foreign boss told me he wanted my thoughts."


"Graduating with honours is good because, at least, it shows you are responsible. And that helps you to achieve easier. But it might not be enough at work," he says.

For Chaiyos, teamwork means everybody you work with and for must be happy with you.

For example, you are a salesperson and you reach your target of Bt3 million.

You think you have achieved. But, customers might later return product worth Bt2 million or the company might not receive a Bt1 million payment.

That does not show teamwork.

"You have to look at the big-picture achievements of your organisation. Your achievement is your organisation's achievement, too. Every department has to be happy. That's teamwork," he says.


You need to have the ability to plan, present and perform. In job interviews when asked about your future over the next five years you answer, "I don't know", you may be in trouble.

"You should have life goals. That's another thing employers look for. If you have never planned your life, you will never have a plan for your future in the organisation," he says. "Your life goals show you have will."

Meanwhile you have to learn to communicate well. Language is a tool for presenting thoughts. You might speak many languages but that is not enough.

"Many young graduates are smart. They can speak English, French, Japanese and Chinese. But the most important thing is that they communicate well in the 'human language'," he says with a grin. He adds the young are not much interested in Thai these days.

"Your company is like a producer, your boss is the director and you are the actor they have chosen and they want a good performance from you," he says.


Organisations pay for results. When you show you are a performer you will be paid accordingly. Your results should be outstanding.

"Many say they work hard and moan they don't get pay rises. But, it might be their results aren't as good as they think."

Another question often asked is how you, as an employee, will fit in to an organisation.

Talent recruitment manager at SCG Recruitment Centre Apiradee Rungkasiri has some suggestions.

"You should learn and find out the character of each organisation. It's then easier to fit and match yourself into the organisation," she says.

If you apply at Siam Cement, you should know how many kinds of business it has and what products it makes and how it distributes them.

Another suggestion is to listen to other people's thoughts. That is being open-minded.

"It's not only being open minded to opinions but also daring to change," she says.

And, because many organisations try to create new things, it is good if you think "outside the box".

"I told applicants that SCG has chosen them because we want them to think differently from others."

 When you have different and creative ideas do not keep them to yourself. You should not be frightened to say what you think.

"Be confident. You have to be assertive but not abrasive," she says. "You should dare to exhibit in a proper way what you are thinking."

Lastly, you should always be eager to learn new things. Do not stop learning.

"You have to be eager to learn. It isn't a waste. Even though you won't use it today or even soon it will still be useful," she says.

By Suwicha Chanitnun

The Nation

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