Novotel apologises to transvestite customer

"I will let bygones be bygones. In the future I will be a guest of the hotel," said Sutthirat during a press conference organised by the hotel Thursday.

Gerald Hougardy, the hotel manager, delivered a "sincere apology" to Sutthirat, who was barred from the hotel's Concept CM2 nightclub two weeks ago. Hougardy insisted that the hotel did not have a policy to refuse entry to people based on their sexual orientation.

"We accept responsibility for the error in judgement by our employees on the night in question," he said, adding that such an unfortunate incident would not happen again.

Hougardy admitted the apology came too late, as the incident took place almost two weeks ago.

"The incident was unbelievable, it took time for us to investigate," he said.

Sutthirat said he would contact all his supporters who had carried out an international boycott against the Novotel Siam Square and other hotels in the Accor Group chain to end the campaign.

The Nation