Surachai Srisaracam, president of INSDA, said the association will submit the model for public administration in the electronic era to be a guide for the government to utilise information and communication technology to provide good governance and electronic services. It will increase the efficiency of administration and public services for people.

The study also reported that factors to achieve success in NERS will involve policy that receives support from the government, the quality, virtue and consistency of the administrators, and their teamwork.

The result of the study showed guidelines for the development of the national system should proceeded with nine strategies - policy strategy, a strategy on integrating and reforming the national record system, and a strategy for setting up responsible organisations. There should also be a strategy on setting up a centre linking the information, the public service office of the government, the virtual public service office, using the benefits of the central database and smart cards, a personnel strategy, and a strategy on public relations and participation of the people.

NERS is a national registration system which provides basic government administration activities and it offers more efficient public services.

The study looked at people and government officers in 10 provinces, with a total of 3,289 samples. The study aimed at putting value into modern public administration, and looked at the pattern of national registration that needs to be developed in the future.

The study pointed out that NERS facilitated the development and administration of various aspects of the country, such as the central Thai citizen database, the central non-Thai citizen database, the vital statistics database, information and communication technology staff, and the central computer system. There are workstation service computer systems at the registration offices of the provinces, districts and localities nationwide to link with the central computer system to support public services for people in all areas.

He said the NERS of Thailand should be developed in order to be complete in main areas such as development towards strength and sustainability, with administration being consistent with sufficiency-economy principles. It should improve the principles of good governance and human rights, and include the opportunity to transfer the technology to other countries.

"The study should be important for a government that wants to improve services and provide one-stop services to the public," said Surachai.

Jirapan Boonnoon

The Nation