Cell-phone users fuming: survey
Most cell-phone users experience difficulty making successful calls and are angry about sub-standard service, claims an Abac Poll Research Centre survey released yesterday.
The survey covered 1,404 Bangkok cell-phone users - 468 users each of Advanced Info Service (AIS), Total Access Communication (DTAC) and True Move. Conducted last Tuesday to Saturday, the survey gauged cell-phone users' experience of their service and their feelings about that amid the ongoing operator price wars. Dr Noppadol Kannikar heads the research centre and yesterday said that more than 80 per cent of respondents had had difficulty making calls over the past 15 days. The respondents said the difficulties were mainly experienced between 6pm and 9pm, although problems were detected at other periods, notably noon to 6pm. According to the survey, while most phone calls were business or social, others made from cell phones were urgent, including emergencies and threats against life and property. "Up to 77.6 per cent [of respondents] believe it is unfair that service quality is poor. The findings should prompt operators to urgently tackle these problems," Noppadol said. More than 81 per cent complained that service providers had taken no responsibility for the erratic service.
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